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Articles in Home | Business | Project Management Title|Newest|Oldest Hoshin Planning: Making the Strategic Plan Work  By : Tony Jacowski In the current business scenario, organizations strive towards exceeding the customer's expectations and achieving a competitive edge over rivals. This comes as an outcome of the long term planning, an achievable vision towards the goal and continuous improvement in the processes. Lean: Six Steps With Review Points  By : Tony Jacowski Lean Six Sigma is a philosophy that aims at the improvement in value provision to the customer, improvement in process flows and elimination of waste. Lean deals with waste by shortening the time gap between the order and the shipment. The organization is based on six steps for continuous improvement. These steps are value, value stream, flow, pull, perfection and replication. Lean And Creative Six Sigma To Solve Real-Life Issues  By : Tony Jacowski Lean Six Sigma is a very systematic and comprehensive approach towards solving real-life problems. Lean is popular for the accuracy in analysis, logic backed by data, easy improvement metrics and quantifiable benefits and cost savings. Cutting-Edge Methods Help Target Call Center Waste  By : Tony Jacowski There are different activities undertaken in call centers; planning, call routing, after-call operations, research operations on unresolved calls, reporting and staff scheduling. The most important function is the handling of calls, inbound as well as outbound. This function is repeated a number of times throughout the day and needs lots of improvement. Six Sigma Project Reviews  By : Tony Jacowski Communication is an integral part of Six Sigma projects. It starts from the project charter and moves ahead with the project reviews, also called milestones or tollgate reviews. The project charter defines all major issues related to the project, right from the start to the planned "last date", process problems, relevance of the processes, process goals, measurements and so on. Lean Management Tools and Six Sigma Integration  By : Tony Jacowski An overview of lean management tools and how they relate to six sigma integration. Using Lean Six Sigma Training To Reduce Excess And Obsolete Inventory  By : Tony Jacowski Lean Six Sigma is a preferred solution to sort out the problem of excess inventory. Lean Six Sigma solutions have proved to be extremely useful in tackling the problem over the years. There are various high level and low-level root causes for this problem. The Kaizen Philosophy  By : Tony Jacowski Simply put, Kaizen is a philosophy of continuous improvement. The more popular way of applying Kaizen is by undertaking blitz or focused bursts for the improvement in business. In the Japanese context, it is applied to every aspect of life, but the major utility you will find in America is mostly for work processes. Role of Facilitators, Mediators and Arbitrators in Six Sigma Projects  By : Tony Jacowski In any organization, the most important resource is the human resource. And with human nature comes the situations of disputes. In Six Sigma projects, we will find situations where there is a need for dispute resolution. The reasons for disputes vary; it maybe distrust among individuals or rivalries. Managing The Change To A Continuously Improving Culture  By : Tony Jacowski Six Sigma is a methodology for solving complex situations, as well as for continuous sustained improvements. Continuous improvement is about small improvements undertaken in the organization at various levels at the micro level of process and practices. It is about bringing about small changes that can improve the quality of the processes and the output as well. The Concept Of Zero Defects In Six Sigma  By : Tony Jacowski We have often heard the concept of zero defects in relation to Six Sigma. Six Sigma is defined as 3.4 defects per million opportunities, allowing for a process shift up to 1.5 sigma. Process Ownership Is Vital To Six Sigma Project Success  By : Tony Jacowski The most important functions of a Six Sigma project team are those executed by the Six Sigma Champion, Black Belts and the Master Black Belts. They will get maximum recognition for their efforts. But other members of the team who play an important role are the process owners. They are responsible for the management of the processes in the organization. Road Map For Six Sigma Trained Green Belts  By : Tony Jacowski In the Six Sigma organizational structures, the Six Sigma trained Black Belts play the critical role of analysis and problem solving. They are assisted in their activities and other Six Sigma project functions by the Green Belts. Six Sigma Training - Employee Assessments  By : Tony Jacowski An important consideration of Six Sigma is the fact that the productivity of employees is dependent upon their level of satisfaction. For the success of the business, the assessment of employee contributions is useful. An assessment of all business processes at their top performance levels is vital to meet the challenges in this competitive world. What Is DFSS And How Does It Compare To DMAIC?  By : Tony Jacowski When an organization decides to bring about improvements or changes into the organizational process, a good solution is to use Six Sigma methodology. There are methodologies such as DMAIC and DFSS, which are useful to bring about improvement in the existing processes and products, and even the development of new products and processes. Theory Of Constraints And Six Sigma  By : Tony Jacowski Six-Sigma is a methodology that aims at high performance using a data driven approach. It aims at reducing defects in the work processes and delivers valuable products according to the requirements of customers. The objective is to eliminate defects that have a negative impact on customer satisfaction levels. Various Levels Of Six Sigma Training and Certification  By : Tony Jacowski The objective of the Six Sigma methodology is to reduce defects by improving processes and products and services. It involves identification of problem areas and rectification by formulating various techniques. The entire process involves lots of data collection and data analysis to be done using the various tools that Six Sigma provides. The attempt is to cut costs and reduce wastage of resources. A Six Sigma Training Primer  By : Tony Jacowski The training or education of employees is vital to the success of Six Sigma projects in any organization. Six Sigma training includes imparting knowledge about the various core concepts and techniques of Six Sigma. The Five W's and One H Approach to Six Sigma  By : Tony Jacowski A Six Sigma project is generally undertaken to bring about changes in the process and products for improved productivity, profitability and customer satisfaction. Its aim is the reduction of defects and reaching a quality standard of 6 sigma. The Five W's and One H approach can be effective in understanding a process or product taken up for improvement. Geographically Scattered Six Sigma Certified Project Teams  By : Tony Jacowski Six Sigma projects are, more often than not, based on the assumptions that the units under consideration will be in close geographical vicinity, mainly in the same physical plant. Leading a Six Sigma team is itself a challenge - and when it comes to managing teams at different locations scattered over vast geographical areas, it becomes even tougher. Project Planning And Six Sigma Certification  By : Tony Jacowski When an organization undertakes a Six Sigma project, the success of the project lies in its systematic management. There are various tools for project management, such as project plans, Gantt charts, Pareto Analysis and so on. The Kano Analysis And Customer Needs  By : Tony Jacowski In the current competitive scenario, customer satisfaction is of great importance in just about every field. Every organization is making an effort to listen to the voice of the customer and bring about the appropriate changes to the products or services they offer to achieve customer satisfaction. Evaluating Six Sigma Certified Team Performance  By : Tony Jacowski Six Sigma projects are not dependent on the best tools and data and the improvement methods as much as they are on the effective teams. All team members contribute to the success of the project. Evaluating team performance follows the same principle as evaluating any performance. Facilitation Techniques For Certified Six Sigma Teams  By : Tony Jacowski Facilitation allows teams to arrive at an outcome for which they take the entire responsibility and are committed to achieving it. The facilitators are the catalyst to create a working and productive chemistry among the members of the project. They bring about the best results in the interests of those involved. Choosing The Right Projects For Six Sigma Implementation  By : Tony Jacowski Six Sigma projects are undertaken to bring about changes for the betterment of process, which in turn will improve customer satisfaction, and ultimately profit margins. Project selection is dependent upon various factors like those that have a customer perspective - while some are relevant from the shareholders point of view. Following a Systematic Approach to Six Sigma Project Implementations  By : Tony Jacowski Businesses may state their own reasons for their successful Six Sigma project implementations, but if you analyze a few success stories, it will not take you long to realize that the thing that is common to all the success stories is the systematic approach of implementing Six Sigma projects. Why Businesses Opt for Six Sigma Project Implementations  By : Tony Jacowski Six Sigma may be related mostly with process improvements and defect reductions, but what most people often fail to realize is that these are not the only reasons why businesses opt for Six Sigma project implementations. If you look closely, it will not take you long to realize that these goals are just a means and not an end, as people normally tend to believe. Using Six Sigma To Improve Office Processes  By : Tony Jacowski Six Sigma may have been originally devised as a methodology for making improvements in manufacturing processes, but over the years it has proved so versatile that now many businesses have started implementing Six Sigma in the non-manufacturing domains including typical office processes such as sales, purchase, inventory, and others. The Main Reasons For Six Sigma Project Failures  By : Tony Jacowski Six Sigma may currently be regarded as the best available quality improvement methodology, but that should not be a reason for businesses getting complacent with their Six Sigma project implementations simply because even though a rarity, one can never deny the possibility of Six Sigma project failures. Critical Things To Consider Before Investing in a Team Collaboration System  By : Christine Harrell In today's interconnected world where more organizations are collaborating with partners and clients, and coordinating virtual staff, online team collaboration solutions have become a 'must-have' to keep everyone on the same page. Optimizing Six Sigma Project Selections  By : Tony Jacowski Six Sigma projects are carried out to improve business performance and obtain measurable financial results. Selecting a project is a tedious job for almost all Six Sigma companies. Even though the organizations can spot a wide range of project opportunities, they often find it tough to pack and size the opportunities to create noteworthy projects. Six Sigma Work-Outs For Business Organizations  By : Tony Jacowski Just like we humans need to workout regularly in order to stay fit and healthy, businesses too need to do the same, albeit in a different manner altogether. Since the main determinant of an organization's health is often the efficiency of its internal and external processes, businesses need to undertake all the initiatives that might help in improving their existing business processes. Applying Kaizen Principles to Six Sigma Implementation Projects  By : Tony Jacowski Six Sigma helps in improving quality and minimizing defects. However, organizations need to determine unfavorable matters that could surface in the course of the implementation. Usually, these matters have to be resolved by Six Sigma professionals like Black Belts that work with management to finishing the execution in the specified cost and time limit. Integrating Lean Six Sigma With CMMI  By : Tony Jacowski Capability Maturity Model Integration (CMMI) is the latest process improvement approach that not only aims at improving standalone processes, but also makes way for the improvement and effective integration of other processes that might be connected to the main process. The More Vital Aspects of Six Sigma  By : Tony Jacowski It is common knowledge that Six Sigma implementation projects aim at improving the efficiency and effectiveness of existing business processes by carrying out the necessary changes and modifications. Another thing that is most commonly associated with Six Sigma is that it helps in minimizing operational costs with a significant reduction in the total number of defects. Managing Automated IT Processes with Six Sigma  By : Tony Jacowski Automated IT (Information Technology) processes that have become a norm today have no doubt made it quite easy for companies to manage complex tasks. Since there is plenty at stake and even a small mistake has the potential to create huge problems in such processes, it makes sense to deploy highly-effective quality improvement and control systems such as Six Sigma. Optimizing Activities of Regional Six Sigma Implementation Teams  By : Tony Jacowski In today's global world, businesses no longer seem to have the privilege to man their operations from a single location. Due to increasing production and operational costs as well the shifting of world markets, most businesses are virtually being forced to set up operations at strategic locations worldwide. How To Make Lean Six Sigma Work For Sales Operations  By : Tony Jacowski Over the years, a wide range of organizations and industries have been effectively executing Six Sigma and Lean in engineering, manufacturing, as well as business processes such as customer service, administration, and finance. Sales departments are the latest addition to the lot. Even though it is the last business area to be added, it is already turning out to be of great value. Using Six Sigma SIPOC Diagrams to Improve Communications  By : Tony Jacowski Deployment of advanced IT (Information Technology) systems has become the norm in almost all types of industries because it goes a long way in increasing efficiencies, reducing costs, and improving the quality of goods and services. Six Sigma For Insurance Firms  By : Tony Jacowski Compared to manufacturing companies, insurance firms no doubt have relatively fewer processes to deal with, but that does not undermine the applicability of Six Sigma in the insurance sector, simply because it primarily focuses on individual processes rather than keep a record of all the processes that might be in an organization. Setting Up Six Sigma In Mobile Workforces  By : Tony Jacowski Six Sigma is used as a mechanism by the world's leading corporations for satisfying customers and improving bottom line results. On the other hand, even though these corporations and companies have profited through it, their success rate has been very inconsistent. Involving Finance In Six Sigma Implementations  By : Tony Jacowski It is common to hear companies claim substantial financial profits by implementing different developmental measures. However, how confident would a company be about the benefits - could it be by generating additional revenue or cost saving to actually affect the bottom line? Keeping this in mind, companies should definitely involve the finance department in deploying Six Sigma. Deploying Six Sigma QFD  By : Tony Jacowski In today's highly competitive businesses environment, it is not enough for companies just to know their customers; what in fact is required today is the certainty about customer needs and expectations. Similarities Between Six Sigma And Marketing  By : Tony Jacowski At first glance, "Six Sigma" and "marketing" may appear to be worlds apart; but when we look closely( i.e. analyze the goals and objectives of both the functionalities), we realize that there is plenty in common, even though one is a quality improvement technique and the other is an organizational function. Integrating Six Sigma With Service Oriented Architecture (SOA)  By : Tony Jacowski Service Oriented Architecture (SOA) is the latest management concept that aims at making the best possible use of human as well as technological (IT) resources available within a business organization. However, businesses should never forget that SOA might not prove as effective as desired if implemented on a standalone basis. Introduction To Six Sigma Implementation Teams  By : Tony Jacowski Over the years, Six Sigma has certainly proved its worth as a highly effective quality improvement technique. But even then businesses need to take adequate precautions, because the success of Six Sigma implementation projects depends a lot on the skills, aptitude, motivation and approach of Six Sigma implementation teams. Six Sigma and Business Forecasting  By : Tony Jacowski The fact that Six Sigma helps in improving quality, minimizing waste and reducing operational costs is now common knowledge, but if people were to be told that Six Sigma can also be used for high-end functions such as business forecasting, chances are high that they would shake their heads in disagreement. Following A Data-Based Approach In The Six Sigma Decision Making Process  By : Tony Jacowski The emergence of Six Sigma as the most successful of all the available quality management systems was mainly due to its inherent characteristics that stressed following a data-based approach to the decision making process. Maximizing Call Center Resource Utilization With Six Sigma  By : Tony Jacowski Over the years, the Six Sigma quality improvement system has gained greater acceptance and applicability, covering almost all the various business domains that exist today. This has been made possible mainly due to its inherent ability to make significant improvements in the quality of goods and services, reduce the number of business process errors and minimize operational costs. Can Six Sigma Help Improve Clinical Results?  By : Tony Jacowski Volumes have been written on the benefits that Six Sigma offers to the manufacturing industry and even to emerging services industries, but if you search to find its applicability in areas such as healthcare, you may not find much information. [1] [2] [3]	Sign Up Submission Guidelines Submit Articles Why Should You Submit Articles? 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